Smart admin for a cafe or restaurant

menu: for [item name] with these details: [main ingredients, preparation, size] write three descriptions: 1) one line for the printed menu (at most 15 words), 2) two lines for the online ordering app with main ingredients, 3) three sensory lines for an Instagram post (smell, taste, texture). No health claims and no price; write [price] where it goes.

For the whole menu, send items one by one to keep them consistent.

special: today our special is [dish or drink name] with these details: [ingredients or what makes it special]. Write a short post (at most 50 words), a two-line story and a message for our customer channel or group. Available until [time or while it lasts]. Write [price] for the price.

caption: for a photo of [item or scene] write three captions: 1) short and appetising, 2) behind the scenes (where it comes from, how it is made), 3) an invitation for an occasion (work meeting, Friday evening, after class). Each with a first-line hook, at most 70 words, a call to action and five hashtags.

reels: for the topic [making an item, the space, a day behind the bar] give a 15–20 second reel script: a second-by-second table with three columns “what is seen”, “on-screen text”, “sound or voice”. Three hooks for the first second, cover text and a short caption. Lean on real sounds (pouring coffee, sizzling).

review: this review was posted on [Google / Uber Eats / Instagram] about us: “[review text]” with a rating of [rating]. Write a short reply. If positive: thanks mentioning the same dish or experience. If negative: apologise without excuses, say we are looking into it, and invite them to call or message privately so we can make it right. No arguing, no blaming the customer, no discount promises.

Always read the reply to a negative review yourself before posting.

reserve: a customer sent: “[request: party size, day, time, occasion]”. Write three replies: 1) confirmation repeating the details and one sentence about how long we hold the table, 2) the reply when that slot is full with two alternatives [time 1] and [time 2], 3) the reply to a special-occasion request (birthday, anniversary) asking about [cake, decoration, exact number]. At most 60 words each.

event: for [occasion: Valentine's, Mother's Day, live music night, new branch opening] with the programme [programme or special menu] give the full package: announcement post, three stories (announce, reminder, day of), an invitation message for past customers, and one line of terms (limited seats, reserve by [date]). Do not invent prices or discounts.

app: for our page on [Uber Eats / DoorDash / website] write: 1) a short restaurant intro (at most 40 words: what food, what edge, what area), 2) for [three items] a two-line description with main ingredients, 3) three suggested names for menu categories. No phone number or external link, no health claims, no discounts.

Check each app's own rules; some strip emojis or promotional words.

loyalty: write three short messages: 1) thanks after a first order with one suggestion for next time [suggestion], 2) a message to a customer who has not visited for a while (we miss you, no pressure, one new item), 3) a plain-language intro to our loyalty programme [terms: e.g. every 10th coffee free]. At most 50 words each, suitable for SMS or DM.

story: give three story ideas for today that can be made with a phone in 5 minutes (e.g. a poll between two items, behind the bar, an empty table with the view). For each: text of at most 15 words and a suggested sticker. One must be interactive.

dm: a customer asked: “[message]”. Give two replies: 1) short and friendly, 2) complete with the needed information (hours, address, how to order). If it is about allergies or a special diet, say they should check with us when ordering and do not guess. Write [price] for prices and [approximate time] for delivery time.

faq: list the ten most frequent questions customers of a [Type of business] like ours ask (parking, patio, reservations, Wi-Fi, kids, vegan options, busy hours, payment…). I will write each answer, then you make them short and consistent for a highlight or our Google profile.